Returns
Returns & Exchanges
We gladly accept change-of-mind returns within 15 days of purchase, provided the item is unused and in saleable condition.
Refunds are processed via the original payment method (e.g. credit card, PayPal, Afterpay).
When returning your order, please clearly label your parcel as a RETURN with the ORDER NUMBER on the parcel to help us process it efficiently.
Shipping costs for change-of-mind returns are the responsibility of the customer.
Return Address
Sande Kids – Returns
33 Degrees 3PL
2930 S Fairview St
Santa Ana, California 92704
Once your return has been received and inspected, your refund will be processed.
If you are seeking an exchange, please return the original item for a refund and place a new order for your preferred item.
Warranty & Product Quality
We stand by the quality of our products and work closely with trusted manufacturers to ensure a high standard across our range.
All Sande products are covered by a 3-month manufacturing warranty from the date of purchase. This warranty covers faults or defects in materials and workmanship under normal use.
This warranty does not cover damage caused by misuse, neglect, improper care, or normal wear and tear.
To submit a warranty claim, please email support@sandekids.com with:
- Your order number
- Clear photos of the issue
Each claim will be assessed on a case-by-case basis.
Product Fit – Waterproof Car Seat & Pram Liner
Our Waterproof Car Seat & Pram Liner is designed to fit most forward-facing car seats (6 months to 4 years), prams, and strollers.
We recommend reviewing the product measurements prior to purchase to ensure compatibility with your intended seat.